Refund Policy
Last updated: 31st July 2026
At Write Yourself Calm, I want you to feel confident when purchasing my digital products and courses. This Refund Policy explains your rights and how refund requests are handled.
Digital Products
My products include digital downloads, online courses, journalling workbooks, PDFs, videos and other downloadable resources.
Because these products are supplied electronically, different rules apply compared with physical goods.
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Your Right to Cancel
Under UK consumer law, you generally have the right to cancel many online purchases within 14 days.
However, if you purchase digital content and ask for immediate access or download, you agree that delivery will begin straight away.
By doing so, and by acknowledging this at checkout, you understand that your statutory right to cancel once the digital content has been supplied may no longer apply.
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Before Access Is Provided
If you purchase a digital product but access has not yet been provided, you may be entitled to cancel your order within the applicable statutory cancellation period.
Please contact me as soon as possible if you wish to cancel before receiving access.
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Faulty or Misdescribed Products
Your consumer rights are not affected by this policy.
If a digital product:
• cannot be accessed,
• is faulty,
• does not work as described, or
• is not of satisfactory quality,
please contact me within a reasonable time.
I will work with you to resolve the issue. Depending on the circumstances, this may include:
• troubleshooting the problem,
• providing a replacement file,
• restoring access,
• repairing the issue, or
• offering a full or partial refund where required by law.
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Duplicate Purchases
If you accidentally purchase the same digital product more than once, please get in touch as soon as possible.
Where a duplicate purchase is confirmed, I will happily arrange an appropriate refund.
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Subscription Products
If I introduce subscription services or memberships in the future, any cancellation terms will be clearly explained at the time of purchase.
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How to Request a Refund
If you believe you’re entitled to a refund, please email:
Please include:
• Your name
• The email address used when purchasing
• The product purchased
• The date of purchase
• A brief description of the issue
I aim to respond to all enquiries within three working days.
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Changes to This Policy
I may update this Refund Policy from time to time to reflect changes in my products, services or legal obligations.
The latest version will always be available on this page.
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Contact
If you have any questions about this Refund Policy, please contact:
Write Yourself Calm
Email: hello@writeyourselfcalm.com
Postal address: [Insert your postal address]